Last updated October 7, 2026
Privacy policy
Operator and scope
IT Garage LLC is responsible for BigBro’s data processing. This policy covers the website and Telegram service. Telegram, AI providers and Paddle may also process data under their own policies. Operator contact details are listed at the bottom of this page.
Data we process
To provide access and support, we process your Telegram ID and username, language, the link tag you used to open the bot, selected locations and search categories, and subscription and referral information. The description of your needs used to select categories (text or voice) and other messages you send to the bot are forwarded to a private Telegram channel used by BigBro managers. A location is the market where we search for messages, such as Bali, not your physical location. Messages you send to the support bot are copied, with your Telegram ID, username and subscription details, into BigBro’s private support group in Telegram, where each client has their own topic; operators’ replies reach you from the support bot. Support conversations are kept in that private support group, and the BigBro database stores only the link between a client and their topic, not the messages themselves. Website infrastructure may process your IP address, request time and technical connection information. This website has no lead collection forms or advertising trackers.
Messages and AI
We process messages from configured Telegram sources to identify matches and notify subscribers. Alerts may include text, the author’s username and a link to the original. Message text and source names are sent to OpenAI, Google or Anthropic for classification, depending on the model in use; subscriber data is not sent to them. Matched and filtered-out messages may be forwarded to internal BigBro Telegram chats for diagnostics and filtering quality evaluation.
Payments
Payment is currently accepted as a USDT transfer on the TRC20 network and checked manually by a manager. The transfer screenshot you send to the bot is forwarded, with your Telegram ID and username, to a private Telegram channel used by BigBro managers. The screenshot is not saved in the BigBro database: once the payment is confirmed, we record the subscription details – location, categories, price and term.
Purposes and legal bases
We use data to provide access, find messages, deliver alerts, provide support, prevent abuse and meet legal requirements. Depending on applicable law, legal bases may include performance of a contract, legitimate interests in operating and protecting the service, legal obligations or consent where required. You can ask about the basis for processing particular data.
Recipients and transfers
Data is processed through our infrastructure and necessary services: Telegram (the bot, the support bot, our working and internal chats and the support group), hosting with database backups, and AI providers. The bot uses Amplitude for product analytics: usage events and subscription attributes are sent with your Telegram ID, without message text or usernames. For purchases through Paddle, Paddle processes payment and billing information. Processing may take place outside your country; applicable data protection and transfer requirements remain in force.
Retention
Retention depends on the purpose of the data, subscription operation, support, security and applicable recordkeeping requirements. There is no single period for all categories. Data may remain in service logs and backups; deletion takes account of technical retention cycles and legal obligations.
Requests and rights
You can request access, correction or deletion of your data and ask about other applicable rights, including restriction, objection, portability and withdrawal of consent where processing is based on it. We may need to verify your identity. Applicable rights to complain to a supervisory authority remain unaffected. Message authors who are not BigBro subscribers can also contact us.