Last updated October 7, 2026
Cancellation & refunds
Cancellation and refunds are separate
Cancelling stops future renewals. It does not automatically refund an already paid period. For a purchase through Paddle, use the subscription management link in your receipt or contact support before the next charge. Access usually continues until the end of the paid period unless a refund, agreed terms or applicable law requires otherwise.
Requesting a refund
For payments through Paddle, requests are handled under Paddle’s Refund Policy and applicable mandatory buyer rights. BigBro does not offer an additional unconditional refund guarantee. This does not limit statutory rights to a refund, withdrawal or remedies for a deficient service.
How to contact us
Send support information that identifies the purchase: the email used at checkout or the transaction number, the date and a description of the issue. Do not send a full card number or security code. For Paddle payments, you can also use your receipt or Paddle.net. For other payment methods, contact BigBro; applicable mandatory rights remain unaffected.